WebJob Description\\r\\n\\r\\nThe Help Desk Analyst role provides customer support for technical issues related to PCs, networking, business applications, messaging and security in a fast-paced environment. This work involves logging issues into the problem tracking system, resolving incidents, queue monitoring, as well as analyzing problems for escalation to … WebThis work involves logging issues into the problem tracking system, resolving incidents, queue monitoring, as well as analyzing problems for escalation to appropriate support teams as necessary. Identification of problem trends and regularly contributing to the knowledge base are required.
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